Shipping & Returns

We currently ship within the United Arab Emirates and select international destinations.

Processing Time

All orders are processed within 1–2 business days, excluding weekends and public holidays.

Delivery Time

• UAE: 1–3 business days

• International: 3–7 business days (depending on destination)

Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order value.

Customs & Duties

For international orders, customs duties or taxes may apply and are the responsibility of the customer.

Returns & Refunds

We accept returns within 14 days of delivery.

Return Conditions

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition

• All tags and hygienic liners must be intact

• Items must be returned in original packaging

For hygiene reasons, items showing signs of wear, washing, or alteration cannot be accepted.

Non-Returnable Items

• Items marked as Final Sale

• Gift cards

How to Request a Return

To initiate a return, please contact us at:

📧 clientcare@nureaofficial.com

Include your order number and reason for return.
Our Client Care team will guide you through the next steps.

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method

• Please allow 5–10 business days for the refund to appear

Shipping costs are non-refundable unless the item is faulty or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery, including clear photos, and we will resolve the issue promptly.