Shipping
We currently ship within the United Arab Emirates and select international destinations.
Processing Time
All orders are processed within 1–2 business days, excluding weekends and public holidays.
Delivery Time
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UAE: 1–3 business days
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International: 3–7 business days (depending on destination)
Once your order has been shipped, you will receive a confirmation email with tracking details.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order value.
Customs & Duties
For international orders, customs duties or taxes may apply and are the responsibility of the customer.
Returns & Refunds
We accept returns within 14 days of delivery.
Return Conditions
To be eligible for a return:
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Items must be unworn, unwashed, and in original condition
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All tags and hygienic liners must be intact
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Items must be returned in original packaging
For hygiene reasons, items showing signs of wear, washing, or alteration cannot be accepted.
Non-Returnable Items
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Items marked as Final Sale
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Gift cards
How to Request a Return
To initiate a return, please contact us at:
📧 clientcare@nureaofficial.com
Include your order number and reason for return.
Our Client Care team will guide you through the next steps.
Refunds
Once your return is received and inspected:
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Approved refunds will be issued to the original payment method
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Please allow 5–10 business days for the refund to appear
Shipping costs are non-refundable unless the item is faulty or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery, including clear photos, and we will resolve the issue promptly.